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Have a question about our personalized books? Want to share feedback or need assistance with your order? Our team is ready to help make your experience magical.

Frequently Asked Questions

Find answers to common questions about our personalized books. Can't find what you're looking for? We're happy to help!

Simply upload a photo of your child, add their name and age, choose a theme, and our AI creates a unique story with beautiful illustrations. You can preview every page before ordering a hardcover.
Our books are designed for children aged 0-12 years. The story complexity, vocabulary, and themes automatically adjust based on the age you select.
Yes! After payment, you'll first receive a digital version of your personalized book. You can review and adjust all texts and illustrations until you're completely satisfied. Only then do we print the hardcover.
Absolutely! You can edit text, regenerate illustrations, and make changes until you're completely satisfied. Even after ordering the ebook, you can still make adjustments before printing.
You can navigate the website in your preferred language, but you choose the language your book is written in separately when creating your book. We currently support 7 languages, including Dutch, English, German, French, and Spanish. More languages coming soon!
Yes, you can add up to 5 characters to one story. This way, siblings or friends can share the spotlight in their own adventure together.
After ordering the digital version, you can edit it as many times as you like, until the book is exactly the way you want it. Once you've checked and approved everything yourself, you order the hardcover. As soon as that order is placed, it's final.
You start with a digital ebook and can then choose to order a hardcover. Exact prices vary by country and are shown during the ordering process. Visit our pricing page for a complete overview.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods.
The printing process takes an average of 4-5 business days. After printing, your book is shipped — depending on the logistics provider, delivery can take an additional 4-5 business days.

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