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Have a question about our personalized books? Want to share feedback or need assistance with your order? Our team is ready to help make your experience magical.

Frequently Asked Questions

Find answers to common questions about our personalized books. Can't find what you're looking for? We're happy to help!

General

Simply upload a photo of your child, add their name and age, choose a theme, and our AI creates a unique story with beautiful illustrations. You can preview every page before ordering a hardcover.
Our books are designed for children aged 0-12 years. The story complexity, vocabulary, and themes automatically adjust based on the age you select.
Yes! After payment, you'll first receive a digital version of your personalized book. You can review and adjust all texts and illustrations until you're completely satisfied. Only then do we print the hardcover.
Absolutely! You can edit text, regenerate illustrations, and make changes until you're completely satisfied. Even after ordering the ebook, you can still make adjustments before printing.
You can navigate the website in your preferred language, but you choose the language your book is written in separately when creating your book. We currently support 7 languages, including Dutch, English, German, French, and Spanish. More languages coming soon!
Yes, you can add up to 5 characters to one story. This way, siblings or friends can share the spotlight in their own adventure together.
For the digital version, we offer a 100% satisfaction guarantee. If you're not happy, we'll remake it for free or give you a refund—no questions asked. You only order the hardcover after your own review and approval, and this order is final.

Creation Process

Use a clear, front-facing photo with one person in the frame. We recommend a high resolution (at least 1000x1000 pixels) with good lighting. Avoid sunglasses or hats and ensure a clear view of the face. The sharper the photo, the better the illustrations will look. During the creation process, we provide extra tips on which photos work best.
Most customers complete the personalization in 5-10 minutes. Take your time to make it perfect - your progress is automatically saved!

Payment & Pricing

You start with a digital ebook and can then choose to order a hardcover. Exact prices vary by country and are shown during the ordering process. Visit our pricing page for a complete overview.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods.
Absolutely! We use industry-standard encryption and secure payment processing. Your payment information is never stored on our servers.
Yes! You can enter a discount code during checkout. The discount is applied directly to your order.

Delivery & Shipping

Digital ebooks are available instantly. Printed books are produced on demand and typically shipped within 5-10 business days, depending on your location.
Yes, we ship to 26 countries worldwide. Shipping costs and delivery times vary by location, but we print regionally to ensure fast delivery and high quality. Exact shipping costs are shown during checkout.
Yes, when ordering a hardcover you can enter a different delivery address. This way, the book is delivered directly to the recipient. You can also add a personal message on the first page of the book.
Yes! Once your book is shipped, you'll receive an email with tracking information so you can follow your package every step of the way.

Product & Quality

Our hardcovers are in large A4 format (21 x 29.7 cm) and contain 24 pages. The books are printed on high-quality coated paper with vibrant colors. You can choose between a matte or glossy cover.

After Your Order

Before we print your book, we ask you to review and approve the final version. If there's a printing error from our printing partner afterward, we'll reprint a corrected version and ship it to you free of charge. Contact us with photos of the issue.
Yes! Your book designs are saved in your account, making it easy to reorder the same book or create variations for siblings and friends.

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